Content Services
<p>Dear Vodacom,</p> <p> </p> <p>At the moment I signet my contract i also asked for a CAP on my acount limit of R2000 that the sales rep said it will be implemented after 3 months. Now the contract is 1 year old and i see the limit is not applicable.</p> <p>Anyway the reason for this report is that when i opened my invoice today i see charges of R 315.60 Content services, what is that??? After seing that i look trough my invoices and i see more content services charges, are you people just trying ti rip me off???</p> <p>Please note and put it on record taht i dont want any of whatever content services mean, all I am using my phone for is data, sms and call so that is all i am prepared to pay for and therefore please investigate and refund ASAP the following amounts:</p> <p>R 315.60 from invoice H4-3RQK8</p> <p>R 315.60 from invoice H4-3DHA9</p> <p>R 305.08 from invoice H4-2Z4JB</p> <p> </p> <p>Please do not call me, please comunicate via email only.</p> <p> </p> <p>Thank you</p>
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Vodacom's replyOfficial
22 Jun 2017, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2017, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
26 Aug 2017, 08:47Good morning,
Is more than 2 months since i published my complaint and i am still waiting for a refund and I am sure another invoice was issued in the begging of July that I haven't received but paid via debit order and most probably that also contains and amount that i am not aware of.
I have rep**** to the email i received but no one come back to me.
Please proceed with refund and email me the proof of refund.
Thank you
's update26 Aug 2017, 08:47
Reviewer Update
Good morning,
Is more than 2 months since i published my complaint and i am still waiting for a refund and I am sure another invoice was issued in the begging of July that I haven't received but paid via debit order and most probably that also contains and amount that i am not aware of.
I have rep**** to the email i received but no one come back to me.
Please proceed with refund and email me the proof of refund.
Thank you