GW
Graham W
1 reviews | Active since Aug 2010
04 Mar 2015, 12:29
Content Services
I have contacted Vodacom 3 times on My Vodacom, but have not had a reply. I want to know who gave permission for deductions to be made for content services? When I noticed this I phoned the call centre and was helped by a gentleman who said that he would un-subscribe me, which he did. But he could not tell me who had given Vodacom to do this in the first place. I looked at my accounts as far back as I could, and there is an amount in excess of R2 000.00 which has been deducted. I want my money back, or proof of where I authorised these deductions. I'm not going to leave this here until I am satisfied that the query has been properly addressed.<br> <br> Many Thanks
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Replies (1)Vodacom's replyOfficial
06 Mar 2015, 16:03Hello croix,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2015, 16:03
Official
Hello croix,
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
