Content Service (WASP) never told about?

Upgrade done 14 June 2017 - via Vodacom Website - no stock. 6 phone calls later then went thru upgrade process with Annah Thambo and repeated myself that I only want TOP-UP on my upgrade. Never did I ask for "open line" NEVER had an "open line" since 2001! Never was told about "content service"? Require refund of August + Sept 2017 huge data usage - totally *********! Phoned a few times & requested my records of the 6 phones call re the upgrade & still waiting for someone to actually phone my back!