EN
Elabe N
1 reviews | Active since Apr 2016
08 May 2023, 07:13
Conteact
I went to Vodacom in Mokopane and was assisted by Terence I told him I want to change my daughter's contract to my Husband's account. He told me to do the upgrade first, immediately after that he will send the change of ownership papers and bank statements for her contract to be moved. I just received a statement and see the contract is still on mine. I need this to be sorted I told him I'm on pension and can't afford to pay for her contract anymore
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Replies (2)
Vodacom's replyOfficial
08 May 2023, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2023, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 May 2023, 10:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion we have escalated your query to the FSC and Store Management Team. Based on the feedback provided the team has confirmed they made contact with you and the query is resolved.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion we have escalated your query to the FSC and Store Management Team. Based on the feedback provided the team has confirmed they made contact with you and the query is resolved.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Best regards,
Vodacom's reply12 May 2023, 10:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion we have escalated your query to the FSC and Store Management Team. Based on the feedback provided the team has confirmed they made contact with you and the query is resolved.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion we have escalated your query to the FSC and Store Management Team. Based on the feedback provided the team has confirmed they made contact with you and the query is resolved.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Best regards,