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My mom did an upgrade last week on her Smart S contract and took the Samsung A5. The contract is 349.00 per month and she got a Bluetooth Selfie stick as a free gift. The only reason she took that is because the other gifts she had already. So she actually does not use it and is laying sealed in her cupboard. I went on the vodacom site last night and saw the new special is a Galaxy Gear which is something she actually does want. So I called the customer care number to log an enquiry and was told the upgrade department would call me but have not received a call from them. She is not unhappy with the phone she actually likes it and seeing that the new special is on the same contract for the same price all she wants to do is change the free gift for the Galaxy gear. Both contracts are the same price all we want to do is change it. But even that cant be done right as everytime i call i get sent to customercare then they send me to online sales who send me back in circles. I just want a manager to make a decision and come collect the gift and deliver the Galaxy Gear. We both have been Vodacom clients for over 10years and the one time ask for something small it cant get done.