MW
Malcolm W
1 reviews | Active since Sept 2015
05 Feb 2024, 10:48
Contact Upgraded without permission
I'm still waiting for my contract to be cancelled since December2023 which I have not given consent to upgrade.This upgrade was done without my permission at all.The agent said it would be sorted by Feb 1st 2024 which has still not been done and you keep billing me for a contract which I did'nt give permission for.Please sort out ASAP
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Vodacom's replyOfficial
05 Feb 2024, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply05 Feb 2024, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team