Contact through call center

I am making a claim through vodasure for a ****** phone. It took me over an hour to finally make contact with someone to speak to. I was repeatedly cut off after lots of holding on. While I eventually did get a response, the vodacom shop had to contact them to get an authorization. They also had to go through the same process and eventually gave up. I have spent nearly 2 hours of doing nothing to make a claim for which I have been paying for. If the place is closed for the season, I would expect there to be an automated message to inform customers.