Contact Settlement

it's been 5 days since I canceled my Vodacom contract, thus paying a lump sum fee and submitting my ID signed quote and proof of payment and no1 has gotten back to me with regards to the status of the cancellation I emailed the documents 2 separate email entities as indicated to me buy the agents and on the quote settlement given to me and every time I call the call center I have to hear that I will receive an SMS with a PO number and an email I have not received any of them and calling the service center again this morning and the contract is still not canceled this is again poor service received which I am not happy with you guys are quick to take money but ever so slow to return it or the quality service I had once received can someone please get back to me as I want this canceled today I do not want any debit order going off at the end of the month I will be contacting my bank to be blocking your account! this is one of the main reasons I am canceceling my service with Vodacom is because of the poor service.