Contact number to be updated for delivery

After not receiving a callback as expected, I followed up by phoning again. Unfortunately, I was assisted by a very unfriendly and unhelpful agent. Despite holding for over 15 minutes and providing extensive verification information—including my ID number, address, email addresses, and account number—she continued to press for additional details and still seemed unwilling to assist. When I mentioned that I had previously spoken to Veronique and was told I would be transferred to someone who could help, the agent reluctantly attempted to assist but did so in a way that felt dismissive and uncooperative. Without informing me, she transferred my call to someone else.Thankfully, the agent I was transferred to made a sincere effort to assist me. I would like to extend my appreciation to Salome and Veronique for their helpful and professional approach. Their service stood in stark contrast to the earlier experience and is what I expect from your customer support team.