ME
Mariette E
1 reviews | Active since Oct 2011
02 Jul 2019, 18:06
Contact more expensive than agreed
I signed up for a new wifi data contract via the cancellations department. I was told I can get a 20GB contract for the same price as my expired 10GB contract (which was R180pm). Now I see on the app that my contract is in fact costing me R229pm! This is not what I was promised! (I also had some other issues with this contract and my experience which I don’t even feel like repeating here. In short, the contract came into effect a month later than promised too.) Right now I just want to get to the bottom of the problem of being overcharged!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Jul 2019, 08:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Jul 2019, 14:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2019, 14:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
ME
Mariette E's updateReviewer Update
13 Jul 2019, 12:17Hi Lance
Thank you for your assistance. As discussed, I was wrong in thinking the retentions consultant offered me the contract at the same price as my previous contract. A month had passed and clearly my memory failed me. I appreciate your assistance and the professional manner in which you dealt with me. My apologies for logging an inaccurate complaint. And thank you for your diplomatic reply. I felt it prudent to state that I was in the wrong in this instance.
Have a great day.
Thank you for your assistance. As discussed, I was wrong in thinking the retentions consultant offered me the contract at the same price as my previous contract. A month had passed and clearly my memory failed me. I appreciate your assistance and the professional manner in which you dealt with me. My apologies for logging an inaccurate complaint. And thank you for your diplomatic reply. I felt it prudent to state that I was in the wrong in this instance.
Have a great day.
ME
Mariette E's update13 Jul 2019, 12:17
Reviewer Update
Hi Lance
Thank you for your assistance. As discussed, I was wrong in thinking the retentions consultant offered me the contract at the same price as my previous contract. A month had passed and clearly my memory failed me. I appreciate your assistance and the professional manner in which you dealt with me. My apologies for logging an inaccurate complaint. And thank you for your diplomatic reply. I felt it prudent to state that I was in the wrong in this instance.
Have a great day.
Thank you for your assistance. As discussed, I was wrong in thinking the retentions consultant offered me the contract at the same price as my previous contract. A month had passed and clearly my memory failed me. I appreciate your assistance and the professional manner in which you dealt with me. My apologies for logging an inaccurate complaint. And thank you for your diplomatic reply. I felt it prudent to state that I was in the wrong in this instance.
Have a great day.
ME
Mariette E's updateReviewer Update
01 Aug 2019, 04:49I am back... I was promised an extra 2GB per month for the duration of my contract and yet that has now stopped after just one month... Please add it back asap as per my contract agreement! Lance has listened to the agreement and will know about it.
ME
Mariette E's update01 Aug 2019, 04:49
Reviewer Update
I am back... I was promised an extra 2GB per month for the duration of my contract and yet that has now stopped after just one month... Please add it back asap as per my contract agreement! Lance has listened to the agreement and will know about it.
ME
Mariette E's updateReviewer Update
01 Aug 2019, 04:50Two GB
ME
Mariette E's update01 Aug 2019, 04:50
Reviewer Update
Two GB