DS
Dillon S
1 reviews | Active since Jul 2017
17 Dec 2022, 13:47
Contact failure
I made my final payment towards my contract yesterday at your Canal Walk store. I was told that after this payment, my account would be closed and I'll no longer have to worry about a Vodacom contract. Now all of a sudden, I have airtime and a new bill of R390.00 that I have to pay yet again for the closure.
I'm taking this to the Ombudsman of you don't sort it out ASAP
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Replies (2)
Vodacom's replyOfficial
17 Dec 2022, 20:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2022, 20:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2022, 13:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2022, 13:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,