SM
Sibongile M

1 reviews | Active since Jul 2017

09 Mar 2023, 12:18

Contact end date incorrect /********** sale

I have been a Vodacom customer for years.I upgraded my contract 2 years back and was supposed to be for 2 years.To my surprise when I called to enquire about cancellation I was told contract only ends in 2024. I know for a fact as per terms and conditions read to me it was a 2 year contract. I would never have agreed for 3 years.The consultant I spoke to was Celeste and I kept on confirming with her to repeat the term of the contract and she read it as 24 months duration. I sent a query regarding this and no response was received. I want the call recording to be sent to me because this was then concluded under false pretence / sale obtained **********ly. This contract is supposed to end July 2023 not 2024.

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2023, 14:11
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team