Contact details don't accompany package

I have been awaiting delivery of my phone that I ordered through the services of Vodacom online this entire day. I called RAM (their courier of choice) to try find out if there is a specific time they are coming. The first agent I spoke to, told me they don't have my contact details. I furnished these. I call again soon after, only to be told the same story. I again gave them my number. The third and FOURTH time I called, I was told that the trusted Vodacom did not give them my contact details and an email to that effect had been sent to them and were waiting for them to send through my contact details. I am sincerely struggling to understand how you submit a package for delivery without a contact number in case the courier encounters a problem. This is such a flawed system. When I called Vodacom, the best they could tell me was \We are so sorry for your in convenience". That apology is not going to give me back the 2 days I am going to lose because of this and all the airtime I spent!! I basically did their job for them in arranging a new delivery time when I'm the paying customer. So damn disappointed and seething right now!"""