Contact cover

Mokitimi, Jennifer Sent: 24 January 2022 15:36 To: '***' <***>

Hi there

Just wanted to find out what is your turn-around time on complaints?

The 82 *** number is harassing my daily.

Regards

Jennifer 13 December 2021

Dear Sir or Madam

I please need assistance with the above number, it used to be under my husband’s name (even though I am the one using the phone) and I was responsible for paying the account.

My husband has since passed on and I notified Vodacom (check your records).

I initially wanted to continue with the contract however I was told the number has contract cover (and this should cover the remainder of the contract) and I have now been moved to prepaid. I keep getting call form 82 *** advising me of arrear premiums. I have been in contact with Vodacom a number of times with no success.

I please need you to resolve the issue urgently and provide me with feedback. This is really frustrating as I have been trying to resolve the issue with Vodacom and to date I have not been successful.

I hope I have not been listed because your incompetence and I will also allow you 3 days to get back to me, if not I am definitely taking this up with Hello Peter, the last time I spoke to an agent we got cut off and they never bothered to call me back and this happened twice.

Regards

Jennifer