Contact Centre Agents transfer call if they not up to dealing with the query

<p>It's happened many times now, and now again this morning. It seems if a Consultant at Vodacom is not up to dealing with a query, they either drop the call or simply transfer the call so it goes back into the queue. <br /><br />My request is a very simple one. I would hate to think of how your Consultants deal with the complicated queries. <br /><br />All I want is for Vodacom to email me my invoice monthly. You managed to get it right by posting it to me. In an attempt to save paper (which you promote) I would prefer to receive it electronially. <br /><br />I have phoned in with the same request for the last 5 to 6 months. Please its not rocket science. <br />PLEASE ARRANGE THAT MY INVOICE IS EMAILED TO ME! and get your QA manager to pull a report on calls dropped between 1 - 10 seconds. Wouldn't be a bad idea if someone listened to recordings too :) <br /><br /><br /></p>