NR
Naomi R
1 reviews | Active since Jan 2021
21 Jan 2021, 14:17
Contact cancellation problem
Never ending problem to cancel a data contract, I give notice on time and this was never done 3 months now, the consultant who was helping me actually give me so many grief and I think that is the reason I had now this ending less problem to cancel and get my money back. This was also reporting to there complaints department. Nothing happend now answer no reply nothing and the debit order still went off. Phone calls and emails no reply.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jan 2021, 06:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2021, 06:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2021, 13:22Dear Naomi Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded cancellation on *** which will be cancelled on 31 January 2021. We have also loaded R1093.92 (Excl VAT) as credit which will reflect within 2 days on your Vodacom account.
Have a nice day further.
Regards Consumer Website Team
Have a nice day further.
Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2021, 13:22
Official
Dear Naomi Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded cancellation on *** which will be cancelled on 31 January 2021. We have also loaded R1093.92 (Excl VAT) as credit which will reflect within 2 days on your Vodacom account.
Have a nice day further.
Regards Consumer Website Team
Have a nice day further.
Regards Consumer Website Team
Best regards,