J-HP
Jan - Hendrik Prins

1 reviews | Active since Dec 2016

01 Dec 2016, 16:17

Contact Cancellation

<p>Hi i have been a very loyal customer of vodacom for a few years now and never had a problem until now i have been struggeling to cancel one of my contracts since August 2016 with no success, i have phoned numorius times and spoke to diffrent consaltants every time they say it is done and it is not getting done.</p> <p> </p> <p>first they tried to sell me a data contract and i accepted but the contarct was never done that way i am still paying the same ammount each moth and i cant afford it, i am really getting sick and tired of all the times of phoning just cancel the dam contract.</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team