VM
Vinolia M
1 reviews | Active since Jun 2022
08 Feb 2025, 20:26
Contact billing ****
Vodacom is a daily ****!
I have a contract with Vodacom, and I wouldn’t advise anyone to sign up with them. Last month, my bill increased from R1,050 to R1,200 due to an "airtime advance" I never requested. I called and asked for this service to be removed, yet this month, I was charged another R150 for airtime advance and an extra R800 for data.
My line is not on an open plan, and I did not request any additional data. How does my statement increase by R1,000 without my authorisation? This is unacceptable and feels like a deliberate attempt to **** customers.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Feb 2025, 10:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2025, 10:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Feb 2025, 14:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-02-10 at 11:31:13, the query has been escalated (ref ***) the feedback has been received:
Kindly note that the self-service USSD string service was used on the device. We are therefore unable to credit you.
Note we have reached your voicemail this afternoon at 2:25pm
Regards Vodacom Consumer Website Team
Kindly note that the self-service USSD string service was used on the device. We are therefore unable to credit you.
Note we have reached your voicemail this afternoon at 2:25pm
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2025, 14:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-02-10 at 11:31:13, the query has been escalated (ref ***) the feedback has been received:
Kindly note that the self-service USSD string service was used on the device. We are therefore unable to credit you.
Note we have reached your voicemail this afternoon at 2:25pm
Regards Vodacom Consumer Website Team
Kindly note that the self-service USSD string service was used on the device. We are therefore unable to credit you.
Note we have reached your voicemail this afternoon at 2:25pm
Regards Vodacom Consumer Website Team
Best regards,
VM
What a terrible experience with Vodacom! How can a contract number activate data for R800? My monthly bill has doubled from R1,000 to R2,000 without explanation. What is this USSD you are referring to? I am being sent from pillar to post with no answers.There is no SMS to confirm this activation. What is so special about this 10GB that it warrants an additional R800 charge? I would never recommend anyone to take a contract with Vodacom. I am canceling my contract immediately—this is a complete rip-off.I also intend to escalate this matter under the Consumer Protection Act.
How does a contract activate an Ussd where is the SMS to show that. I don't even use this number as you can see the data is still there.
Vinolia M's updateReviewer Update
14 Feb 2025, 17:10What a terrible experience with Vodacom! How can a contract number activate data for R800? My monthly bill has doubled from R1,000 to R2,000 without explanation. What is this USSD you are referring to? I am being sent from pillar to post with no answers.There is no SMS to confirm this activation. What is so special about this 10GB that it warrants an additional R800 charge? I would never recommend anyone to take a contract with Vodacom. I am canceling my contract immediately—this is a complete rip-off.I also intend to escalate this matter under the Consumer Protection Act.
How does a contract activate an Ussd where is the SMS to show that. I don't even use this number as you can see the data is still there.
VM
Vinolia M's update14 Feb 2025, 17:10
Reviewer Update
What a terrible experience with Vodacom! How can a contract number activate data for R800? My monthly bill has doubled from R1,000 to R2,000 without explanation. What is this USSD you are referring to? I am being sent from pillar to post with no answers.There is no SMS to confirm this activation. What is so special about this 10GB that it warrants an additional R800 charge? I would never recommend anyone to take a contract with Vodacom. I am canceling my contract immediately—this is a complete rip-off.I also intend to escalate this matter under the Consumer Protection Act.
How does a contract activate an Ussd where is the SMS to show that. I don't even use this number as you can see the data is still there.