NG
Nobukhosi G

1 reviews | Active since Feb 2013

16 Sept 2022, 01:34

Consumers rights perpetrator.

Vodacom doesn't seem to cease taking money on my account despite all my calls and attempts to instruct them to stop sending debit order on my account as they please since my contract expired 3 years ago ,I never signed auto renewal contract it was strictly 24 .Vodacom is now in bridge of contract and violating my rights as a consumer .The service provider has recordings of all my calls with their agents. I'm not one who believes in debit order reversal as such action can later affect my Credit score negatively, they now disconnected my line with no communication as to why

Vodacom reconnect my line *** I don't owe you anything . And improve your service to customers

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2022, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team