Consumer ******* with an *********** backoffice

7th of June 2018. Field technician (incident log INC ****82915) concluded that there is NO coverage and congestion. No timeframe for the completion of the new site to alleviate could be given. Customer to receive cancellation without penalty ASAP. Dated 27th of July 2018. Fault number A2-AZ0E-1QN1MR and A2-AYZS-RYL1LS without resolving the matter. Customer service line keep on dropping. Finally got the contract cancelled - but had to pay ... at that time I thought let's just get it done with because I was paying towards a service each month that I could not use. Reference nr 649819, Quotes *** and *** to cancel the contract was received on 12h00 on the 29th of Aug 2018 and paid at 1h36 an amount of R1375,45. Now almost three years later I find that I am blacklisted because I am in arrears with the payment of the subscription ... with no correspondence at all! What a ****** cheek. I spent two weeks now going back and forth with dear Olga at customer service that is clueless and claims that I just willy nilly cancelled a contract despite all the background information on the system and that the customer therefor is liable for the full subscription payment. So tell what is the value of a cancellation contract then? You cancel but get to keep the contract until eternity? And according to the technical service I did not even have to pay the cancellation fees - but did so nevertheless to end the saga. No such luck. Vodacom is like a leach. .. and from experience I know that I will most likely get the automated response again.