Consumer Rights Violated Once Again! Ref ***

<p>I refer to my longreview of 18th May 2017 entitled "Data ***** - Consumer Rights" and note that Vodacom has violated my rights once again! This also concerns a data contract.</p> <p>Having cancelled all but one of my contracts with Vodacom, I phoned the cancellations department at Vodacom this morning to cancel my final remaining data contract (071 ********** ) only to be told that it had been renewed on 27th June 2017 by M. Ngwenya of a Vodacom Agency called WNS. This was done without any reference to me or contact with me. I had previously specifically checked that this contract had expired and was being conducted on a month to month basis.</p> <p>Having just paid some sixteen thousand rand for data on a disused, dormant data account because I could not prove that I had not used the data, you can imagine my fury over this. </p> <p>Once again, I have to go through the customer service system whose agents are well trained, charming and helpful but have no authority whatever. Once again, I cannot speak to a decision-maker.</p> <p>Once again, I am locked into a 24 month contract at R110 per month, which I don't want and won't use, leaving me open again to ***** on a dormant account.</p>