EvdL
Elize van der Linde
1 reviews | Active since Nov 2009
14 Jan 2025, 14:32
Consumer rights infringement
I app**** for an account, which they never got back to me about. I then sent an instruction to have all my application and account data to be deleted (as per my consumer 'right to be forgotten'). My various references are VODACOMDIREC-***, EC-1U7O-3NYK7B and 002MWaKP795G6HR8 and no one has even bothered to get back to me.
My next step will be the consumer council and ombudsman, so hoping they will get back to me now.
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Vodacom's replyOfficial
15 Jan 2025, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2025, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team