SS
Sphokazi S

1 reviews | Active since May 2013

10 Feb 2020, 11:25

Consumer right violation and ******ion

I have been awaiting response for months now regarding a consumer rights violation by your call centre and still no response.

Just now at 10:29 I bought a 150mb and only got 60mb and I cannot call the call centre because my number has been blocked, apparently Vodacom does not want me to raise an alarm on these ****s. Now I have to wait for a response that will take forever just to get what I paid for. I cannot call the call centre because my right to do that has been terminated. This is my last attempt on trying to resolve this matter here before taking it to ICASA. I am owed more than 1gig of data by Vodacom and what else can one do to get what they paid for.

Please get someone to call me asap and why not investigate why it takes so long to resolve this issue.

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2020, 12:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team