Consumer right violation

<p><br />On the 04th of May I contact your online upgrades department and spoke to<br />an agent who quoted me for an Samsung A7.<br />She sent me the Quote and I noticed the charges on there.<br />I called her back and she said is was an error and that she will correct it.</p> <p>She said my new handset will be R289 pm just airtime but the amounts were<br />not that.</p> <p>When after a few days I did not receive the new phone I called the contact<br />centre again and they said it is at the warehouse they are busy porting my<br />contract to 3G and that it can take up to 7 extra days.</p> <p>I said ok, I was not happy but what could I do.</p> <p>After 2 week past by I called them again to find out where the handset is<br />and they then said that the phone is out of stock and that it.</p> <p>Yet my contract was upgrade.</p> <p>By then I was really fuming as I realized she must have sold me the wrong<br />type of handset at a wrong package.</p> <p>I also noticed shortly after the upgrade all my airtime disappeared, their explanation was that I subscribed to something in 2009 and 2008. I didnt even have this nr back then!!!!</p> <p> </p> <p>They then offered that I can keep my current package and could select a new<br />handset.</p> <p>I said it fine I will have a look at what they have and if she could call<br />me back the Monday.</p> <p>She never called and by the next month when I called in they said that I<br />COULD not upgrade as my account was in arrears. This was strange as my<br />husband pays R350 cash and my tablet of R110 comes off my business account.</p> <p>They said it was because of the 100mb I activated and that is why.<br />I HAVE NEVER REQUESTED 100MB BUT SEE ON THE QUOTE SHE ADDED IT ON MY NEW<br />CONTRACT.<br />I then discovered that my tablet has also not been paid due to the agent<br />who said it will be debited off my business account but did not load it as<br />a debit but as cash. I HAD NO CLUE THAT THIS WAS HAPPENING AS I WAS NOT<br />INFORMED.<br />I have requested that the 100mb be cancelled several times but No one has<br />done so!!!!</p> <p><br />A TEAM LEADER IN THE ACCOUNTS DEPARTMENT THEN INFORMED ME THE REASON THEY<br />DID NOT CALL ME WAS BECAUSE I WAS R900 IN CREDIT!!!! WHAT WHY WAS I NOT<br />TOLD ABOUT MONEY OWED TO ME??????????</p> <p>I have been pushed back and forth in every department there is.<br />I have spoken to supervisors and managers all who have made empty promises.</p> <p>I refuse to pay vodacom the arrears due to a mistake made by their staff.</p> <p>I have even been to the store in Century City where the I demanded to be<br />assisted also to no avail.</p> <p>I am currently being held hostage as I would like to cancel my contract as<br />no body could keep their word.</p> <p>tI is extremely disappointing that the service provider I trusted has<br />**********ly done this to my account.</p> <p>I would appreciate it if the matter can be resolved or otherwise I would<br />take the matter to court. and will not be paying anything further on this<br />account.</p> <p>Your staff is highly unqualified for the job and in all my time with<br />Vodacom I have never been this degraded and disrespected as I have in the<br />past few months.</p> <p>I would appreciate a speedy resolution on this matter.</p> <p>Today July 26 2016 Vodacom blocked my line because of the arrears they created.</p> <p>After a 30 minute call with Keagan who assited in unblockign hte line. He also informed me that all queries on my account has been erased and there is no outstanding enquires.</p> <p> </p> <p>I want this issue resolved and would liek to cancel this contract with Vodacom but cant because of the arrears. </p>