JJ
Janneman J
1 reviews | Active since May 2009
30 Jul 2021, 12:04
Consumer Protection Act not applicable to Vodashop The Grove...
Vodashop The Grove and Vodacom have been sending me form pillar to post on an upgrade I did where the salesman did not inform me of the Huawei issues with google apps and then the next day refusing to exchange the handset for a different device, , even though the consumer protection act states that i can exchange up to 14 days afterwards.
The manager (Theo) at The Grove Vodashop even told me that Vodashop does not fall under the Consumer Protection Act and that he has told Advocates and attorneys this and that not even they could get anything done. He then said I must email him my complaint and gave me a piece of paper with his email address on (***). I then emailed the issue to him but it came back with message that the mailbox is full.
i then escalated the matter and send countless emails and spoke to more than 3 different agents but still nothing. i was told that they escalated my issue to regional as well. Still nothing. Not a phone call or anything.
Be careful of this shop and especially make sure you ask them if there is anything you should know about your device.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Jul 2021, 13:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2021, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Janneman J's updateReviewer Update
02 Aug 2021, 13:21It does not help to reply to my complaint with a standard reply and then still after 3 days... Nothing. Not a call not an email, nothing
JJ
Janneman J's update02 Aug 2021, 13:21
Reviewer Update
It does not help to reply to my complaint with a standard reply and then still after 3 days... Nothing. Not a call not an email, nothing
JJ
Janneman J's updateReviewer Update
04 Aug 2021, 11:13Still nothing. Got 2 calls form Vodacom on my cellphone and each time I answer, they just act as if they cannot hear me and then drop the call
JJ
Janneman J's update04 Aug 2021, 11:13
Reviewer Update
Still nothing. Got 2 calls form Vodacom on my cellphone and each time I answer, they just act as if they cannot hear me and then drop the call
JJ
Janneman J's updateReviewer Update
05 Aug 2021, 10:53I just received a reply that I signed a form to say that i was informed about the Huawei platform and that i signed acceptance. I did not remember signing it but attached to the email was a from that I did sign. it basically says the following:
Value added Service Form – Huawei
Dear Customer this form serves to provide all our Huawei VIP customer with the best customer service experience Name and surname etc..
Thank You for sharing your interest in purchasing the Huawei AppGallery Phone and we thank you for putting your trust in our products and services. Kindly read the following as well as the terms and conditions. The purchase will conclude upon your approval of Value-Added Service Form
1. Huawei AppGallery Phone uses Android & HMS (Huawei Mobile Service)(. GMS (Google Mobile Service) is not pre-installed on the phone. Some applications or services related to GMS (Google Mobile Service) may not be able to download on this device, and/or may not be fully functional. 2. I have read and fully understand all specifications of the Huawei AppGallery Phone, acceptance of the Huawei AppGallery Phone’s hardware specifications, software configurations, default factory settings and whatsoever. 3. I agree to the VIP Customer follow-up call from the Huawei Service Team to assist me with my journey with my new phone.
Then Product Information (not filled in)
Customer care numbers a Customer Satisfaction Evaluation, the store consultants name and lastly a place to sign.
To conclude, I signed this form after the phone was given to me (i should have read the fineprint) but even if I did - I truly did not understand the meaning as above that you cannot access your google sharedrive, gmail, none of the apps I want is available, the search function sucks.... and lets be honest, if you are not a very technical person you are going to struggle with this phone.
So if I do not understand the technical terminology, and i do not want this R15,000.00 handset as it does not do what I want it to do, i cannot. This does not feel like I am being treated fairly.
Value added Service Form – Huawei
Dear Customer this form serves to provide all our Huawei VIP customer with the best customer service experience Name and surname etc..
Thank You for sharing your interest in purchasing the Huawei AppGallery Phone and we thank you for putting your trust in our products and services. Kindly read the following as well as the terms and conditions. The purchase will conclude upon your approval of Value-Added Service Form
1. Huawei AppGallery Phone uses Android & HMS (Huawei Mobile Service)(. GMS (Google Mobile Service) is not pre-installed on the phone. Some applications or services related to GMS (Google Mobile Service) may not be able to download on this device, and/or may not be fully functional. 2. I have read and fully understand all specifications of the Huawei AppGallery Phone, acceptance of the Huawei AppGallery Phone’s hardware specifications, software configurations, default factory settings and whatsoever. 3. I agree to the VIP Customer follow-up call from the Huawei Service Team to assist me with my journey with my new phone.
Then Product Information (not filled in)
Customer care numbers a Customer Satisfaction Evaluation, the store consultants name and lastly a place to sign.
To conclude, I signed this form after the phone was given to me (i should have read the fineprint) but even if I did - I truly did not understand the meaning as above that you cannot access your google sharedrive, gmail, none of the apps I want is available, the search function sucks.... and lets be honest, if you are not a very technical person you are going to struggle with this phone.
So if I do not understand the technical terminology, and i do not want this R15,000.00 handset as it does not do what I want it to do, i cannot. This does not feel like I am being treated fairly.
JJ
Janneman J's update05 Aug 2021, 10:53
Reviewer Update
I just received a reply that I signed a form to say that i was informed about the Huawei platform and that i signed acceptance. I did not remember signing it but attached to the email was a from that I did sign. it basically says the following:
Value added Service Form – Huawei
Dear Customer this form serves to provide all our Huawei VIP customer with the best customer service experience Name and surname etc..
Thank You for sharing your interest in purchasing the Huawei AppGallery Phone and we thank you for putting your trust in our products and services. Kindly read the following as well as the terms and conditions. The purchase will conclude upon your approval of Value-Added Service Form
1. Huawei AppGallery Phone uses Android & HMS (Huawei Mobile Service)(. GMS (Google Mobile Service) is not pre-installed on the phone. Some applications or services related to GMS (Google Mobile Service) may not be able to download on this device, and/or may not be fully functional. 2. I have read and fully understand all specifications of the Huawei AppGallery Phone, acceptance of the Huawei AppGallery Phone’s hardware specifications, software configurations, default factory settings and whatsoever. 3. I agree to the VIP Customer follow-up call from the Huawei Service Team to assist me with my journey with my new phone.
Then Product Information (not filled in)
Customer care numbers a Customer Satisfaction Evaluation, the store consultants name and lastly a place to sign.
To conclude, I signed this form after the phone was given to me (i should have read the fineprint) but even if I did - I truly did not understand the meaning as above that you cannot access your google sharedrive, gmail, none of the apps I want is available, the search function sucks.... and lets be honest, if you are not a very technical person you are going to struggle with this phone.
So if I do not understand the technical terminology, and i do not want this R15,000.00 handset as it does not do what I want it to do, i cannot. This does not feel like I am being treated fairly.
Value added Service Form – Huawei
Dear Customer this form serves to provide all our Huawei VIP customer with the best customer service experience Name and surname etc..
Thank You for sharing your interest in purchasing the Huawei AppGallery Phone and we thank you for putting your trust in our products and services. Kindly read the following as well as the terms and conditions. The purchase will conclude upon your approval of Value-Added Service Form
1. Huawei AppGallery Phone uses Android & HMS (Huawei Mobile Service)(. GMS (Google Mobile Service) is not pre-installed on the phone. Some applications or services related to GMS (Google Mobile Service) may not be able to download on this device, and/or may not be fully functional. 2. I have read and fully understand all specifications of the Huawei AppGallery Phone, acceptance of the Huawei AppGallery Phone’s hardware specifications, software configurations, default factory settings and whatsoever. 3. I agree to the VIP Customer follow-up call from the Huawei Service Team to assist me with my journey with my new phone.
Then Product Information (not filled in)
Customer care numbers a Customer Satisfaction Evaluation, the store consultants name and lastly a place to sign.
To conclude, I signed this form after the phone was given to me (i should have read the fineprint) but even if I did - I truly did not understand the meaning as above that you cannot access your google sharedrive, gmail, none of the apps I want is available, the search function sucks.... and lets be honest, if you are not a very technical person you are going to struggle with this phone.
So if I do not understand the technical terminology, and i do not want this R15,000.00 handset as it does not do what I want it to do, i cannot. This does not feel like I am being treated fairly.