Consumer Protection act

Good Morning Vodacom

I have taken out 2 brand new topup contracts with you and the lines was activated about 2 weeks ago. I have noticed that im not getting 4G or LTE on both lines. I phoned your call centre and they advised me that I have to activate this service. I asked the agent where in your terms and conditions is it stated that the lines will only be on 3G and will only be activated on my request. The agent answered and I quote:"I dont know" I was told when requesting these contracts that vodacom is the best network and you can go listen to all the recordings as the calls was recorded. The way I am looking at this is that Vodacom has billed me the full amount for services rendered but Vodacom has not provided me with the full service (4G) up to this point. So why am I paying for the full service if im only getting 3/4 of the service? I should have been rendered a lower amount while I was only receiving 3G and not the full extent of the service I originally signed up for.

Please take this complaint very serious as I will be taking this further with the relevant parties as this is totally unacceptable.

Thanks Johan