Consumer Misrepresentation

I opened a data account with Vodacom I October 2019, they updated that information with Transunion, but failed ton update my payment until December 2019. When I called I was told to call back tomorrow, that tomorrow when I requested to speak to a supervisor Nonkululeko said that they are in a meeting after 20 minutes of holding for a supervisor, I was talking to her at 13:55 pm 02/01/2019.

When I asked why my payments were not updated she said because it takes 9 months, when I said why did my account details and December payment before the 9 months she was stuck. I asked her to apologise and just say it will be sorted out asap, instead she gave me an excuse why it was not done, which really I thought was lack of customer first attitude My payments were not updated and that affected my credit report and I have a poor score because of their misrepresentation