J&KM
J & KE Montgomery

1 reviews | Active since Aug 2017

12 Jun 2018, 15:54

Consumer Act will be invoked if copy of contract is not made available

Vodacom - you handed over a client to Jacobs Burnard and Associates Neither yourself or the debt collector are prepared to support the letter of demand with a copy of the contract How can client either honour or dispute a debt that he has no knowledge of Vodacom - please contact Jacobs Burnard and Associates ask them to provide me with a copy of the agreement. Their Ref is I **********

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Replies (2)
Vodacom
Vodacom's reply12 Jun 2018, 16:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 15:02
Official

Dear J & KE Montgomery

Please be advised we have responded to you via email stating your query has been handed to our Legal department for further assistance and feedback.

Regards,

Vodacom Consumer Website Team