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Peter H

1 reviews | Active since Feb 2017

01 Nov 2018, 10:01

Consumer Act Breach of Contract

Ours and other towns in the Overberg Area constantly struggle with no network coverage for the area, and for the past 6 months it has been an almost daily occurrence, 'Emergency Calls Only', or No Signal. There is absolutely no point in calling Vodacom because 1. There is no network coverage signal to call out from anyway. 2. When you do manage to call the call service centre, when the network has is actually working, they being somewhat challenged, don't seem to grasp or understand that it isn't just 1 number to test because an ENTIRE area has no coverage whatsoever. Correct and proper feedback on complaints aren't received, other than a general uninformative sms to say that a fault log is raised yet the problem/s persist. I continue to log a new 1* complaint to Vodacom complaints, every single time the network is down, until we residents in our area receive proper and subjective feedback as to why we more frequently than NOT, have no Vodacom coverage for which we have a contract for. Legally Vodacom are in breach of contract by not providing me with a reasonable service for which they ****** payment for by duress! I therefore consider that Vodacom is in breach of contract and as such, having changed my cell to MTN, have withheld payment as they have not provided me with a merchandisable product as per the contract. I await litigation.

0
Replies (5)
Vodacom
Vodacom's reply01 Nov 2018, 14:05
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
PH
Peter H's update01 Nov 2018, 14:27
Reviewer Update
They have and as usual **** response. Your incapable of providing a reasonable service, as promised in your contract, for a considerable future period, and therefore I cancel my contract as YOU have breached same. Your product is NOT of merchandisable quality. Goodbye Vodacom.
Vodacom
Vodacom's reply01 Nov 2018, 15:19
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team 
PH
Peter H's update01 Nov 2018, 17:30
Reviewer Update
Why would you change NOW. You have been a ******* and dishonest company for many a year. Your service delivery is abysmal and customer relations a joke. All you are driven by is GREED. So lets see how long it takes you to rectify my complaint and then and only then will I consider payment of my account, the DD of which was cancelled today. Goodbye Vodacom
PH
Peter H's update15 Nov 2018, 14:43
Reviewer Update
DD Cancelled. Service Delivery NIL.. Contract VOID.. Service UNMERCHANTISABLE. I have moved providers.. You will NOT be receiving any further payments from me.. Your service is abysmal.. I look forward to litigation... PLEASE STOP SENDING RIDICULOUS MESSAGES AND THREATS... TELL SOMEONE WHO CARES OR EVEN WORRIES. YOUR A MICKEY MOUSE COMPANY WHO HAVE GOT TOO BIG FAR TOO FAST AND YOUR SERVICE IS ****.. I HAVE TERMINATED THE CONTRACT AS YOUR SERVICE DELIVERY IS BELOW STANDARD AND AS SUCH YOU HAVE BROKEN THE CONTRACT.. LET BATTLE COMMENCE.... THE NUMBER IS SWITCHED OFF AND THE SIM DESTROYED. Ours and other towns in the Overberg Area constantly struggle with no network coverage for the area, and for the past 6 months it has been an almost daily occurrence, 'Emergency Calls Only', or No Signal. There is absolutely no point in calling Vodacom because 1. There is no network coverage signal to call out from anyway. 2. When you do manage to call the call service centre, when the network has is actually working, they being somewhat challenged, don't seem to grasp or understand that it isn't just 1 number to test because an ENTIRE area has no coverage whatsoever. Correct and proper feedback on complaints aren't received, other than a general uninformative sms to say that a fault log is raised yet the problem/s persist. I continue to log a new 1* complaint to Vodacom complaints, every single time the network is down, until we residents in our area receive proper and subjective feedback as to why we more frequently than NOT, have no Vodacom coverage for which we have a contract for. Legally Vodacom are in breach of contract by not providing me with a reasonable service for which they ****** payment for by duress! I therefore consider that Vodacom is in breach of contract and as such, having changed my cell to MTN, have withheld payment as they have not provided me with a merchandisable product as per the contract. I await litigation. They have and as usual **** response. Your incapable of providing a reasonable service, as promised in your contract, for a considerable future period, and therefore I cancel my contract as YOU have breached same. Your product is NOT of merchandisable quality. Goodbye Vodacom.