Consultants Vodacom4U have terrible service!

I was opening a new contract where the first guy didn't know his job well. All was surposed to be done same day. I had to go back 3 days in a row because the guy did not know what to do, eventually I asked one of the other consultants to help my guy what to do next as he was not sure how to move my old profile to new profile on vodacom.

The second time there I was doing transfer of ownership and by rule you have to wait maximum of 14 days. It is today 25 days later and after numerous phone calls they could not find problem and could not return calls and speed up process. I am still waiting and no one can tell me why process is taking so long. It is 11 days later and still same answer that it is in 'process'.

I have contacted Vodacom4U Head Office and spoke to Nadia, she said she will help, but still nothing 11 days later. Judy at Vodacom4U in Menlyn was surposed to contact "the IT department??" today and then it was too late when she realised to call and told me that they have gone home. So now I have to wait again.

We need to close our bank account urgently to do debit order from business account. I am only waiting for Vodacom to cancel debit order and use new bank details. Vodacom Customer Care can't help me as it is Vodacom4U's department and contracts.

I have never experienced such bad service - and how can you do business if you do not have an explanation if something goes wrong and just shrug up their shoulders?

I would never recommend Vodacom4U as their staff is truly *********** and seriously do not know how to do their job and mostly you do there is wait a few days for new contract which you can do in one day and wait almost a month for transfer of ownership!