CONSULTANTS NOT DOING THEIR JOBS

On Friday, July 10 2015, I contacted Vodacom to request a premature upgrade. During the call I requested and confirmed that delivery should NOT take place during the week of 13 - 17 July, as I would not be available. According to the consultant he made a note on the system to specify that delivery should only take place on Monday, 20 July 2015. When I called today, Mon 20 July, to try to allocate the parcel, I was told that RAM tried to deliver on Wednesday, 15 July. Since RAM was not able to reach me, the parcel was returned and is now, still, en route to VodaWorld Midrand. As you would notice, this was during a time frame which I specified NO delivery and which was confirmed by the consultant that there would not be any delivery. <br> Now I have to wait for the parcel to be scanned in again at VodaWorld in Midrand, then re-place the order, then wait again for delivery....Leaving me without a device to work from for another 3-4 work days. I Specifically called 10 days in advance to ensure that I have a functioning device Today. I was assured that I would have an operational device today