Consultants not aware of products advertised on website

I am trying to order a data sharing sim which according to your website any person with a contract can get up to 4. So I went to the Vodacom shop in Secunda Mall where the assistant told me that you need to have a red contract without even looking up from his phone I then went to the vodacom 4u shop in the same mall where the consultant at least took the time to check on your own website and then managed to help me. I walked out of the shop with a sim(that I paid for) that I could use for data sharing and the assurance that the sim will be activated within 24 hours. Fast forward 48 hours later and the sim is not activated. Upon calling 135 I am told that they can not assist as the order has been cancelled and I need to go back to the shop. At the shop the consultant has absolutely no idea why the order has been cancelled and logs a query....which can apparently take up to 24 hours to be resolved. You should really take time to train you consultants better. And if I shouldnt be able to get a data sharing sim as the first consultant insisted....you need to update your website accordingly