CONSULTANTS LYING BLATANTLY AND INCOMPETENCE

I'VE NOW HAD IT WITH VODACOM!!!! WHAT IS THE POINT OF HAVING A CALL CENTRE WHEN YOU GET NO SERVICE AND ONLY LIES FROM IT!!! I PHONED VODACOM ACCOUNTS/BILLINGS DEPARTMENT, AND ARRANGED WITH PENELOPE ON 9 OCT 15, TO CANCEL THE DEBIT ORDER ARRANGEMENT THAT I MADE FOR THE 15TH, BECAUSE THERE WOULDN'T BE ANY MONEY IN THE ACCOUNT. SHE ASSURED ME THAT THE DEBIT ORDER WAS CANCELLED AND RE-REQUESTED FOR THE 26TH OF OCT. LAST NIGHT, VODACOM TRIED TO DEDUCT THAT MONEY FROM MY BANK ACCOUNT, AND OF COURSE, IT CAME BACK UNSUCCESSFUL, AS I STATED THAT THERE WOULDN'T BE SUFFICIENT FUNDS, AND THIS PATHETIC PENELOPE ASSURED ME, WHICH MEANS SHE ****!!! THAT THE DEBIT ORDER WAS CANCELLED. NOW, I'M PAYING UNPAID ITEM CHARGES ON MY BANK ACCOUNT, BUT I GUESS VODACOM DON'T CARE...BECAUSE THEY DON'T EVEN CARE TO EMPLOY COMPETENT ENOUGH PEOPLE!!! WELL THANK YOU VODACOM!!! YOU'VE MADE MY CHOICE NOW VERY EASY!!! I'M SICK AND TIRED OF THIS ****! YOU WILL LOSE THIS CLIENT...AFTER 9 YEARS' LOYALTY, VODACOM WILL NOW LOSE ME AS A CUSTOMER!! I DON'T NEED TO PUT UP WITH THIS **** SERVICE!!! YOUR OTHER SERVICE CONSULTANT DOESN'T EVEN KNOW HOW TO READ AN ACCOUNT!! WHY DO EMPLOY THESE *****S?!!!!????