Consultants Lack Integrity and Delays Resolvement

18Dec2015 I booked my phone in at TheGrove and they send it to Repairs in Potchefstroom. 28Dec filled in insurance claim forms at TheGrove and also fought for a loan phone. Between 4Jan-7Jan2016 communicated with Cellsure regarding my claim and approved the claim 14Jan after it took a week with PotchRepairs to give me all outstanding documents. 15Jan I opted for an exchange phone with Cellsure. 16Jan I had to rebook phone since it was at the store from 8Jan but never collected it as it was still not repaired and awaiting outcome from Cellsure. Only on the 28Jan my phone is received at Potch. 1Feb I get a quote and next day informed the Manager of TheGrove as the Assistant Mgr had promised to inform Repairs my claim had been approved. 8Feb I call Potch Repairs enquiring on the delay. Anne Marie said 'there's no correspondence from Cellsure on approved claim, she will call them and follow up with me the following day'. She never did! 10Feb I called Cellsure only to realise they never actioned the phone exchange order. Thanks to Celia for ensuring the order gets placed. 12Feb called PotchRepairs, Anne Marie promised to sms account details to pay excess. STILL WAITING, DISGRUNTLY SO!