Consultants (if you can call them that) at Vodacom shop in Colonnade Center are arrogant, clueless and unwilling to assist you.

I visited the Vodacom shop in Colonnade Center on Sunday 23/10/2022 with an issue I had with my Vodacom prepaid sim card. The first consultant I asked said phone customer service and he turned around continuing to unpack the display phones. I asked him for the number and the options I must select to be able to speak to a consultant, he rep**** 082135 and follow the options. I asked him to show me on my phone but he told me to listen to the options and ignored me. I went to the next consultant and got an even worse arrogant attitude he even raised his voice to me. I called the customer service number and asked him to help me to select the correct options. He ignored me continuing with something on his laptop. Eventually he said the options are in Afrikaans he does not understand. I phoned the number again and translated the options to English. He said I must select option 1 for a sim swap which I did and after that he did not answer me further. After prompting him for an answer he again said it is in Afrikaans. Consultants (if you can call them that) at Vodacom shop in Colonnade Center are arrogant, clueless and unwilling to assist you.