*********** consultants for Vodacom

Vodacom is very good at frustrating its loyal customers. I have 3 contracts with them, called in on Thursday the 2nd of April 2026 to serve a notice for cancelation on ***, *********** consultant confirmed cancelation will take effect on 30 April 2026 but to my surprise she also suspended my number immediately, there is still 323GB of data remaining on that Sim card but at the moment I can't access home wifi due to Sim suspended, called customer care and also upgrade and cancelation department but all of them were surprised why she suspended the line cause she was supposed to change it to prepaid effective 30 April not suspend it altogether. They logged a ticket but unfortunately will only be attended after 24 to 72 hours by back office excluding weekends and holidays, which means I won't have connection from Thursday 2nd April till 8 or 9 April while I have data, still asking myself how is Vodacom planning to reimburse me for lost days without connection while they deducting full amount.

Ref: ***