ND
Naane D
1 reviews | Active since Apr 2025
01 Apr 2025, 12:08
Consultants committing ***** on clients accounts
I asked vodacom to cancel my contract they told me early termination will have to pay panalty of R130 I said is fine.This month Vodacom debited me double the amount when I call and check why they say am on a new contract of 700mb & 50minutes for R256 which I haven’t authorised.And like seriously who will sign up for 700mb at R256🤦🏽♀️.I never authorised this contract they just went ahead and put it on my package without talking to me when I request now for it to be cancelled they telling me is 24months contract I can’t cancel it .This is ***** by Vodacom because I never agreed to this contact they sign me on
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Replies (1)Vodacom's replyOfficial
01 Apr 2025, 14:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2025, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
