ND
Naane D

1 reviews | Active since Apr 2025

01 Apr 2025, 12:08

Consultants committing ***** on clients accounts

I asked vodacom to cancel my contract they told me early termination will have to pay panalty of R130 I said is fine.This month Vodacom debited me double the amount when I call and check why they say am on a new contract of 700mb & 50minutes for R256 which I haven’t authorised.And like seriously who will sign up for 700mb at R256🤦🏽♀️.I never authorised this contract they just went ahead and put it on my package without talking to me when I request now for it to be cancelled they telling me is 24months contract I can’t cancel it .This is ***** by Vodacom because I never agreed to this contact they sign me on

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2025, 14:17
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team