SP
Stanley P
1 reviews | Active since Feb 2016
24 Mar 2024, 16:43
*********** consultants!!!!!
On the 09/02/2024, 14/03/2024 and 24/03/2024 respectively, I called to stated that I have airtime on my number, yet when I make calls, it says that I have insufficient funds. On all these occasions, I was told that this has been escalated to back Office, however I STILL CANNOT MAKE CALLS. The consultants only knows to 'log a call with back office' and cannot assist me. This is not customer centricity!!!!!! On all 3 occasions I'm told one thing??????
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Vodacom's replyOfficial
24 Mar 2024, 17:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2024, 17:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team