MC
Marne C
1 reviews | Active since Feb 2021
06 Feb 2026, 09:50
Consultants are unprofessional and rude
Contacting Vodacom this morning for answer on my parents account and while talking to Andrea she just dropped the phone in my ear. This is very unprofessional and rude and now I still have no answers on why there's double charges on this account. I this why Vodacom is losing customers? Must be be cause I will be changing to another network today.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Feb 2026, 10:49Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2026, 10:49
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
MC
Marne C's updateReviewer Update
06 Feb 2026, 13:40Thank you for replying.
But it still does not solve my issues on the account. I need latest statement and invoices since October 2025 to have this account sorted out. Been asking for this more than 3 times and yet nothing is being sent to me.
The recon received from Vodacom makes no sense, therefore I am wondering if your people in accounts have the necessary skills to do the work. Myself being accountant for many years have not seen such a mess on one account.
Please assist otherwise I will have no reason to take this further and change to another network.
My email is *** please send me all documents I have requested.
But it still does not solve my issues on the account. I need latest statement and invoices since October 2025 to have this account sorted out. Been asking for this more than 3 times and yet nothing is being sent to me.
The recon received from Vodacom makes no sense, therefore I am wondering if your people in accounts have the necessary skills to do the work. Myself being accountant for many years have not seen such a mess on one account.
Please assist otherwise I will have no reason to take this further and change to another network.
My email is *** please send me all documents I have requested.
MC
Marne C's update06 Feb 2026, 13:40
Reviewer Update
Thank you for replying.
But it still does not solve my issues on the account. I need latest statement and invoices since October 2025 to have this account sorted out. Been asking for this more than 3 times and yet nothing is being sent to me.
The recon received from Vodacom makes no sense, therefore I am wondering if your people in accounts have the necessary skills to do the work. Myself being accountant for many years have not seen such a mess on one account.
Please assist otherwise I will have no reason to take this further and change to another network.
My email is *** please send me all documents I have requested.
But it still does not solve my issues on the account. I need latest statement and invoices since October 2025 to have this account sorted out. Been asking for this more than 3 times and yet nothing is being sent to me.
The recon received from Vodacom makes no sense, therefore I am wondering if your people in accounts have the necessary skills to do the work. Myself being accountant for many years have not seen such a mess on one account.
Please assist otherwise I will have no reason to take this further and change to another network.
My email is *** please send me all documents I have requested.