Consultants are ****s and Vodacoms service is terrible

I am writing to express my extreme dissatisfaction and frustration with the service I have received regarding the delivery of my device, which was promised to me last week Friday.

I spoke to a consultant on [date] who assured me that the stock was arriving and I would receive an SMS with a tracking number. Trusting this information, I eagerly awaited the delivery. However, to my dismay, upon calling to follow up today, I was informed that there is still no stock available.

This situation is highly frustrating as I was promised a prompt delivery, and it has now been almost a month since my application was approved. The lack of transparency and misinformation provided by the previous consultant is unacceptable. I feel deceived and inconvenienced by the false assurances given regarding the stock availability and the subsequent delay.

I kindly request that you listen to the recorded calls for verification. It is imperative to understand the misinformation provided to me and the impact it has on my experience as a customer.

I insist on immediate action to rectify this situation. I expect my promised device to be delivered this week, as initially promised. Waiting for another whole week is unacceptable, considering the extended delay I have already experienced.

If my device is not delivered as committed, I regret to inform you that I will have no choice but to share my experience on various social media platforms. I believe it is crucial for other customers to be aware of the dishonest practices and significant delays in delivery services experienced with Vodacom.

I trust that you will take this matter seriously and expedite the resolution process.