consultants and managers incompetence

i originally called into the vodacom cancellations department to cancel my contract then i was assured by a lady that this would be done its been more than a month now i then started receiving sms and bills to say that i am owing now i cancelled this within the cooling off period-i then called in again to speak to a consultant by the name of lungile who then said that he would need to listen to the call and then he will provide feedback via e-mail he said this would take 7 working days i have been waiting for almost 3 weeks now!!! i even tried to call in looking for this bryan person who is a manager and i kept on being transferred over and over again until i eventually gave up.<br> <br> i keep on receiving the worst service from vodacom over a simple thing i dont want anything to do with them because of this terrible service i keep on getting