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1 reviews | Active since Feb 2017

16 Feb 2017, 13:39

Consultant took my number from the system to use on his personal phone

<p>Good day,</p> <p>I'm currently having trouble from a sales person at the Kenilworth branch. Rolf Matthews accidently sld me a bundled deal which someone had reserved. I paid for this bundle in full,<br />He now wants me to rectify his mistake either out of my own pocket or by returning the gadget included in the bundle. Please note that this package is available at other branches and online, and was literally bundled together.<br />It's now gotten to the point where he's taken my personal private number from the Vodacom system and is using it from his own device to call me over and over again. He even sent messages demanding that I return the gadget as he was supposed to sell the bundle to someone else.<br />Now he's demanding I pay extra for the gadget which was part of a bundle (I have attached the bundle package deal as per your website)<br />Not only is my information supposed to be confidential and not for an employee's personal vendetta due to his OWN mistake, but I am now concerned what other information he is accessing or altering on my private account.<br />This is very stresful and unnacceptable. Everything was fine when I bought the packaged bundle on Sunday. He even assured me the gadget comes with the phone as a bundled deal. Tuesday he realised it was reserved and he wasn't meant to sell it. But he did and I paid for it. this is legally mine, and this is really becoming redicoulous now.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team