1 reviews | Active since Sept 2010
Consultant selling a 24 month contract on a package that does not exist!!
<p>I phoned Vodacom to cancel my contract that will soon expire. The consultant then offered me a contract of 500mb and R110 airtime for R79 p/m. I then took this up on 2 of my contracts - both expiring soon. I was informed that this wil be effective 1 Feb 2017. I noticed on 1 Feb that no data and no airtime was loaded. I phoned the call centre again, just to be infomred</p> <p>1. That this package does not exist - it is actually 100mb and R110 airtime for R79</p> <p>2. that the data was loaded but it was depleated - which is impossible! as my data was off!!</p> <p>I'm disgusted with this and want the 'new' contracts on both my phones cancelled.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WOW! Over a day later and still no feedback!
WOW! Over a day later and still no feedback!
