LB
Lydia B

1 reviews | Active since Sept 2010

06 Feb 2017, 11:30

Consultant selling a 24 month contract on a package that does not exist!!

<p>I phoned Vodacom to cancel my contract that will soon expire. The consultant then offered me a contract of 500mb and R110 airtime for R79 p/m. I then took this up on 2 of my contracts - both expiring soon. I was informed that this wil be effective 1 Feb 2017. I noticed on 1 Feb that no data and no airtime was loaded. I phoned the call centre again, just to be infomred</p> <p>1. That this package does not exist - it is actually 100mb and R110 airtime for R79</p> <p>2. that the data was loaded but it was depleated - which is impossible! as my data was off!!</p> <p>I'm disgusted with this and want the 'new' contracts on both my phones cancelled.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Feb 2017, 12:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LB
Lydia B's update07 Feb 2017, 14:18
Reviewer Update

WOW! Over a day later and still no feedback!