AR
Andrew R

1 reviews | Active since Jan 2024

14 Apr 2024, 12:54

Consultant of the year.

After a month of frustration, Vodacom contacted me and an extremely helpful, well mannered senior consultant took charge, explained everything to me, assuring me he would personally be taking over my new contact and sorting it out. Lihie was well spoken took the time to look into what exactly was going on and explained everything to me in detail. This is the first time a consultant has taken the time and effort to sort things out, so many sales consultants are unhappy in their jobs and just want you off the phone, Lihie was a breath of fresh air, his enthusiasm and drive to promote Vodacom and give Vodacom a name to be proud of came through, Vodacom should be proud to have Lihie on their team and more consultant can take a page out of his book. Such a nice way to end a weekend . I am beyond amazed and proud to be a vodacom customer well done

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2024, 15:40
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team