CONSULTANT NOT RETURNING CALLS ON SEEMINGLY ***** BUSINESS DEAL

Bongani Thango (one of your customer care consultants) were spoken to on 20 May 2020 @ ~10:02 AM.

I have a data SIM with Vodacom and inquired about the cost of cancellation because we are running out of the capped data (70 Gigabytes). Your quote was a shocking R14k to cancel the relatively new 24-month contract!

That is when Bongani offered me an additional 50 Gigabytes capped data as a bonus on top of my current data plan (reasons being #lockdown), that can also be cancelled at any time if we do not require it in the months to come. The cost would have been an additional R190/month on top of my current R399/month for the original data plan.

I said to Bongani I will not cancel the contract but rather discuss the top-up "Bonus" with my wife and get back to him.

Since I spoke to Bongani, I have contacted two consultants that emailed him requesting him to contact me. I phoned on 22 May 2020 and 27 May 2020.

What is most concerning is that the latest consultant told me that no such deal offered by Bongani exists or have existed and that a similar top-up plan will cost double Bongani's quoted amount.

Please sort this issue out prior to 1 June!