Consultant MMABATHO is not coping with the normal requirements of her job

While waiting for the fibre company to come and install the router set up, I've been using DStv bundles from Vodacom.

Vodacom DSTV Data usually doesn't work. Every time I buy it, I have to call the call centre. An hour ago I bought a 10 gigabyte DStv bundle. On top of that, I still had about 12 gigabytes of normal data. About an hour ago, I started watching DStv. 45 minutes later, I checked the balances as usual I checked the balances and discovered that the DStv data wasn't being consumed. Instead, it was consuming the normal data. I then phoned 135 at 9h21, today on the 12th April 2026. I found myself speaking to a slow-in-comprehension consultant by the name of Mmabatho. I explained the situation and she kept on repeating irrelevant statements I had already made. She was saying these things as if it's something new. I quickly gathered she did not understand the situation despite my repeatedly explaining it to her. Now, the most logical step for her would have been checking whether what I'm saying to her is correct or not by checking on her system. But she preferred repeating her rote learning instead of investigating the situation. Eventually she decided to hang up abruptly. Where did they find someone like that? Why is she not even trying to check whether what I was saying was JUST FOR TODAY?