CONSULTANT MISLED AND MISINFORMED

I'm a Vodacom subscriber for more than 20 years now. 2 Years ago I took a second contract. On 11/08/2020 I spoke to an consultant to cancel that contract. After a few times I told her I dont want to upgrade and wanted to cancel, she reduced the subscription and told me that I can transfer the airtime to another vodacom number. Because of that I told her to subscribe the contract for another two years( I have workers that I can transfer it to every month). Then I went into a Vodacom shop to get a simcard( never used that number for the first two years). Then the consultant in the shop told me that I will not be able to transfer the airtime and data, you can only do it with a prepaid number??? I was misled and misinformed by the consultant just to get me to subscribe another 2 years. I then called the call centre 2 times and asked them to resolve the matter(and insisted that they listened to the recording, I gave them the reference number as well). Until now no one called me back to resolve the matter. If Vodacom doesnt resolve this matter on my secondary contract(its a small contract), I will not upgrade my primary contract with them Feb 2021 when I'm due for an upgrade. My primary contract is with Vodacom for more than 20 years and is a 20 times bigger contract. Very very disapointed in there customer service!!!!