Consultant misleading customer

Good day

I am deeply frustrated with *********** sales consultants calling and lying about deals just to make a sale.

I received a call from A Archery around the 28th April on my cellphone number *** stating that Vodacom is reducing data contracts on a special that will give me 30 gig data for R129. 4 I asked the consultant if this is a upgrade, migration, new contract or vas service to which she rep**** no it is only a reduction in the contract price and increase of data until *** contract ends. I repeatedly asked if she is sure about this and she said she is.

In such bad economic times, you still get people that are willing to risk their jobs by lying to customers. I refuse to pay anything extra on my bill. I want the call recordings and I want this bundle removed of my line. I want the 30 gig of data for R129pm. That is what I agreed to and that is what I will only pay for this line moving forward.

I called 082135 on Sunday night 3rd May after looking at my bill I spoke to a consultant who confirmed that this will be escalated and he would call me back on Monday with feedback. He did not call me back. I called again today and was assisted by Tebogo who escalated my query and gave me a reference number ***.

I want this resolved as per the agreement that was mentioned on the call, with the price adjustment and data as agreed.

Failure to treat this request with the utmost urgency will result in me going onto social media and further if need be.

Kind Regards Pauline Govender ***