Consultant lying to customers

- Why do you allow consultants to lie to customers? -Why is it easier for your "legal department" to close a service request without providing a service? -YES, I am saying they are unprofessional and seems like not much worth the salary they are getting to provide a service and assistance to us, the client!

I want the recording of the conservation where the consultant said that it will take 7-14 working days for the number to be reactivated and moved from contract to prepaid as per my request and that it was never mentioned of any amount to be paid.

You see my point?

How difficult is it to do the one thing that I ask?