Consultant **** to my face
<p>Good day. <br /><br />I came into your Gezina galaries store to perform an upgrade. The consultant who helped me told me that the contract that I am currently on is not available on the phone I wanted. (I have a flexi 110 and I wanted a Huawei P9 lite) He said only the flexi 150 and flexi 200 were available so I agreed on the flexi 150. I later checked online and the flexi 110 is indeed available. <br /><br />I am really upset that this man **** to my face so that his store could make another R30 a month. This is not ethical and I am sure that he has **** to many other people. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
There was a misunderstanding. I assumed the consultant withheld information to upsell the contract. He instend was not aware that the phone was available on the flexi 110. I apologise for the complaint
There was a misunderstanding. I assumed the consultant withheld information to upsell the contract. He instend was not aware that the phone was available on the flexi 110. I apologise for the complaint